Privacy Policy

Last Updated: 3rd May 2025

This Privacy Policy applies to Alder Fine Jewellery (ABN 41 658 207 160) (“we”, “us”, “our”) and outlines how we manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

1. What This Policy Covers

This policy covers personal information collected by us in connection with:

• Our website: www.alderfinejewellery.com.au

• In-store and boutique transactions

• Email, phone, and online inquiries

• Social media interactions

• Events, promotions, and marketing campaigns

This policy does not apply to third-party websites linked on our platforms.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business operations, including:

• Name

• Email address

• Contact number

• Residential and delivery addresses

• Date of birth (optional)

• Purchase and transaction history

• Wishlist or preferences

• IP address, geolocation, browser/device type

• Payment method (handled via third-party providers)

• Social media usernames (if you interact with us on those platforms)

We collect this information through:

• Online forms, account registration, checkout pages

• In-store orders or inquiries

• Email or phone contact

• Cookies and tracking technologies on our website

• Third-party platforms (e.g. Meta, Shopify, Google)

We only collect sensitive information (e.g. health, biometric, or ethnic background) with your explicit consent or where required by law (though we generally do not require it for our services).

3. Use of Personal Information

We use your personal information for purposes including:

• Processing, delivering and fulfilling orders

• Managing your account or wishlist

• Responding to customer service enquiries

• Sending transactional communications (e.g. receipts, shipping updates)

• Sending marketing communications (if consented)

• Running promotions, events, or giveaways

• Conducting market research and customer analytics

• Preventing fraud and enhancing site security

• Complying with legal obligations

4. Direct Marketing and Opt-Out

If you opt in, we may send you marketing materials about our products, offers, events, or news.

You can opt out of marketing communications at any time by:

• Clicking “unsubscribe” in an email

• Updating your preferences via your account

• Contacting us at contact@alderfinejewellery.com.au

Even if you opt out of marketing, we may still contact you for administrative or transactional purposes.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and related entities

• Payment processors (e.g. Shopify, Afterpay, PayPal)

• Shipping and logistics providers (e.g. Australia Post, DHL)

• Marketing platforms (e.g. Klaviyo, Meta, Google)

• IT service providers and cloud storage hosts

• Legal, accounting or professional advisors (where required)

These third parties are only given access to the information necessary to perform their services and are required to handle the information in accordance with applicable laws.

We will never sell your personal information to third parties.

6. Cross-Border Disclosure

Some third-party service providers (e.g. Shopify, Meta, Google Analytics) may store data on servers located outside Australia, including in the United States, Canada, Ireland, or Singapore.

When we share your personal information overseas, we take reasonable steps to ensure that the overseas recipients do not breach the Privacy Act 1988 (Cth) or the Australian Privacy Principles.

7. Cookies and Analytics

Our website uses cookies, pixels, and similar tracking technologies to:

• Enable website functionality (e.g. remembering your cart)

• Analyse website traffic and performance

• Personalise your experience

• Display targeted advertisements

We use services such as Google Analytics, Facebook Pixel, and Klaviyo to gather this data.

You can disable cookies in your browser settings, though some features of the website may not function properly.

8. Data Security

We take reasonable steps to secure your personal information from misuse, interference, loss, and unauthorised access or disclosure. These measures include:

• Encrypted payment gateways

• Secure server environments (HTTPS)

• Access control restrictions

• Staff training in data handling

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute data security.

9. Access and Correction of Your Personal Information

You have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or incomplete information

To do so, please email contact@alderfinejewellery.com.au. We may request identity verification before acting on such requests. In limited cases, we may refuse access or correction where legally permitted, and we will provide written reasons.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer required, we securely delete or de-identify it.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16 without parental or guardian consent. If we become aware of such a case, we will take steps to delete the information.

12. Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles, you can lodge a complaint by contacting us.

We take privacy complaints seriously and will respond within a reasonable time (usually within 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and marked with the “Last Updated” date. We encourage you to review it periodically.

14. Contact Us

For any privacy-related queries, requests, or complaints, please contact:

Alder Fine Jewellery
1142 High Street, Armadale VIC 3143
contact@alderfinejewellery.com.au
+61 447 838 953