Domestic Shipping

To ensure the best experience possible, Alder Fine Jewellery offers complimentary express domestic shipping on all AUS orders. 

Please be aware that all orders are processed Monday through Friday, and the delivery time does not include Sundays or Holidays. All orders placed on Saturday, Sunday and Holidays will be processed and shipped the following business day.

Once your order has shipped, you will receive an email with your tracking number. Please be aware that all orders will require a signature upon delivery. Alder FJ takes no responsibility for any liability that arises after the delivery has been signed for.

Here at Alder FJ, we insure all of our packages against theft and accidental damage whilst in transit. Once the package is delivered and signed for, we are no longer liable. Alder Fine Jewellery is not responsible for delayed delivery, or any other issues once your order leaves Alder Fine Jewellery. If your order is returned back to the sender (Alder Fine Jewellery) by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.

International Shipping

We offer insured express international shipping to many worldwide destinations. Alder FJ is not responsible for any delays or other issues that may arise when shipping internationally.

We will ship any products ordered to the shipping address provided to us at the time of order. All applicable import duties, VAT, taxes, tariffs, handling fees, customs charges, brokerage fees, and the like, which may be due at the time of delivery, are the sole responsibility of the receiving party.  We do not collect this beforehand, and cannot provide you with an estimate of the cost as this varies from port to port around the world.  Packing slips for international shipments cannot be marked as “Gift”, or submitted for shipping with altered prices.  The responsibility is yours to check all fees with your country’s customs office.

If for any reason an international shipment is seized by customs officials, Alder FJ will not issue a refund for the order unless all products are returned to us in their original condition.  Most orders transit through customs without any issue, and most orders that are stopped in customs are automatically shipped back to us.  You may be responsible for any return shipping charges in accordance with your local regulations.

We rarely have issues with international shipments, but should a problematic situation arise with your order we will work hard to find a resolution as quickly as possible and will reach out to you with updates every step of the way.

By ordering from our website, you are stating that you agree to this policy.